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Contents
These terms and conditions help to keep the AbsolutelyBabyliss.com website a safe
place to trade, and set out an agreement reached between you and Absolutely Babyliss
in connection with this site.
By placing an order, you accept the following terms and conditions:
The owner of this web site is Absolutely Babyliss whose address is Suite 1,
1 St. Helens Close, Hollins-Green, Warrington, Cheshire, WA3 6JG. Your contract for purchases made through this web site is with Absolutely Babyliss. You agree that e-mail can be used as a long-distance means of communication. No contract for the sale of any product will subsist between you and Absolutely Babyliss
unless and until Absolutely Babyliss accepts your order by e-mail confirming
that it has received payment in full for all the goods you have ordered. That
acceptance will be deemed complete and will be deemed for all purposes to have
been effectively communicated to you at the time Absolutely Babyliss sends the e-mail
to you (whether or not you receive that e-mail). This confirmation e-mail amounts
to an acceptance by Absolutely Babyliss of your offer to buy goods from Absolutely Babyliss
or a 3rd party supplier that is engaged on your behalf by Absolutely Babyliss. This confirmatory e-mail will contain all relevant statutory information
concerning your contract. You must check that the details on this confirmatory e-mail are correct as
soon as possible and you should print out and keep a copy of it. Absolutely Babyliss will not pass on your personal or credit or debit card details
to any third party. If we have attempted to deliver your goods via Royal Mail Recorded or Special
delivery and the goods are returned to us as you failed to pick up the goods
within the time limits imposed by the post office, we will treat this as a cancelled
order and we will make a charge to cover our costs in sending these goods out
to you. You will also be charged postage at our current tariff if you require
the goods to be redelivered.
We regret that we cannot be held responsible if the post office has failed
to notify you of a attempted delivery. You will need to take this up with the
local sorting office.
In the unlikely event that your goods have been lost in transit, we are unable
to refund or resend goods until our enquires have been completed. This can take
up to 7 working days as a trace will need to be issued to track your goods.
In most circumstances this will be resolved sooner. If there are any changes to the details supplied by you it is your responsibility
to inform Absolutely Babyliss as soon as possible.
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Please call Absolutely Babyliss on (01925) 496 682 (Mon-Fri 9am-6pm) to obtain a returns number
(RA number) before sending any goods back to us.
This is very important as some goods have different procedures for return.
This will enable faster processing of your return. Returns numbers are issued
for your protection, this is your only reference.
No returns enquiries will be dealt with without a valid RA number. Any goods sent back without a Returns Number clearly stated on the outside
of the Packet/Parcel will be refused. All returned items should be sent insured via recorded delivery to Absolutely Babyliss,
Suite 1, 1 St. Helens Close, Hollins-Green, Warrington, Cheshire, WA3 6JG (unless otherwise
instructed by our staff at time of issuing an RA number). Please note that you will be responsible
for the costs of returning the goods to us unless we delivered the item to you in error
or the item is faulty. We do not collect goods. Absolutely Babyliss advise you for your own protection to retain a proof of postage
in case the goods are damaged or lost in transit. Absolutely Babyliss requests that
goods should be returned in their original sealed packaging where possible,
with labels in tact. Goods must be unused, unsoiled and in re-saleable condition. Absolutely Babyliss Ltd is entitled to make a charge for damaged or missing items this
may affect the total amount credited to you. You should be aware that once we begin the delivery process, you will not be
able to cancel any contract you have with us for services carried out by us
(for example, postage and packing). The consumer protection (distance selling) regulations require that the consumer
will provide written notice of a cancellation within 7 working days. The 7 working
days start from the day after the day the consumer recieves the goods. Absolutely Babyliss is entitled to make a charge to reflect the cost of collecting
the goods from the consumer and deduct this from the refund. If the packaging
is damaged or items are missing this may effect the total amount credited to
you. Absolutely Babyliss retains the right to levy a charge on cancelled orders to cover
delivery and handling costs. (This applies to orders which have been dispatched
before notifiaction in writing form you) Once Absolutely Babyliss receive notification from you that you wish to withdraw
from the contract (in accordance with these terms) any sum debited to Absolutely Babyliss
Ltd from your credit card in relation to your order will be re-credited to that
credit card account as soon as possible and in any event within 30 days of your
order less any delivery or administration charges.
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Absolutely Babyliss attempt to ensure that the information available on the
website at any time is truthful and accurate. absolutelybabyliss.com do its best to correct errors and omissions as quickly
as practicable after being notified of them. In the unlikely event that you receive goods which were not what you ordered
or which are damaged or defective, or are of a different quantity to that stated
on your order form, Absolutely Babyliss shall make good any shortage or non-delivery,
replace or repair any damaged or defective goods, or refund to you the amount
you paid for the goods in question provided that you notify Absolutely Babyliss
of the problem in writing at the address stated in the confirmation e-mail within
7 working days of delivery of the goods. Nothing in this clause affects your
statutory rights. Absolutely Babyliss do not accept liability for:-
- Business losses and/or losses to non-consumers.
- Goods delivered to Work/Alternative addresses given by the cardholder which
have been signed for other than the card holder.
Please Note:-
- Caution must be maintained when having goods being sent to a Work/Alernative
address as Absolutely Babyliss will not accept liability for goods which have been signed
for by the address or company in which the goods were delivered other than the
cardholders address at your request.
- We strongly advise if you work in a place
which has a high number of employee's e.g. hospitals or universities, you have
the goods delivered to your home address as tracing can be difficult in these
circumstances.
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Credit and Debit cards are debited before items are shipped by Absolutely Babyliss.
All prices include sales taxes (where applicable) unless otherwise stated. Every purchase you make shall be deemed performed in the United Kingdom.
UK law shall govern every aspect of contractual agreement concerning purchases
made from this web site. Absolutely Babyliss aim to arrange shipment of all in stock items within 48
hours of receiving your order. Your order may be delayed if the item is not
in stock. We will inform you if an item is out of stock and advise you within
3 working days of your order. You may cancel your order at this stage by emailing us
at customer.services@absolutelybabyliss.com We will endeavour to dispatch your order within 48hrs, however please allow
10 working days for delivery as we will not deal with any delivery enquiries before
this time has elapsed unless you have specified our Next Day Delivery Service.
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If you feel you have any cause to complain, contact us via one of the following
methods. We will respond to all queries and complaints within 5 working days. Contact
us in any of the following ways to advise us of the details:
- Email - complaints@absolutelybabyliss.com
- Telephone - (01925) 496 682. International tel: (44) 1925 496 682
- In writing at:
Absolutely Babyliss
Suite 1
1 St. Helens Close
Hollins-Green
Warrington
Cheshire
WA3 6JG
United Kingdom
We pledge to:
- Acknowledge all complaints within 5 working days
- Advise our consumers how long it will take to resolve the complaint
- Keep the consumer informed throughout the process
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Any delivery period stated is approximate. Important: The place of delivery
will be the address on file at the time of dispatch and not when ordered. Please
note that we can only store one address on file, so we cannot accept address changes for individual
items ordered i.e. gifts. Delivery may be made in instalments. If your delivery address is outside of United Kigdom you maybe subject to
import duties and taxes, which are levied once a shipment reaches your country.
Any such additional charges for customs clearance must be borne by you. You
should note that customs policies vary widely from country to country; Absolutely
Babyliss advises each customer to contact their local customs office for further
information. You agree that as the importer of record of any goods ordered you will comply
with all applicable laws and regulations of the country in which you are receiving
goods. Please note that when shipping products internationally you should be aware
that cross-border shipments are subject to opening and inspection by customs
authorities.
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NoChex is a UK-based company that provides a cost-effective
gateway which allows Absolutely Babyliss customers to securely pay for goods ordered from
our website up to the value of £300 in one day. The security and privacy of all card details
are maintained by Verisign high levels of encryption (128-bit SSL encryption - the highest level of protection possible)
and transactions are authorised within seconds.
NoChex Ltd is a secure, online, real-time payment service provider, supporting
all major credit and debit cards with the (major) UK acquiring banks accepting:
- Mastercard
- Visa
- Switch
- Solo
- Visa Debit (Delta)
- Visa Electon
- Maestro
NoChex does not accept:
- Charge cards
- Non UK issued cards
- Cards that cannot be used online (cards without a 3 digit security number on the signature strip)
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- It is a crime to use a false name or a known invalid credit card to order.
Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted
to the fullest extent of the law without exception. Absolutely Babyliss tracks the
electronic 'fingerprints' of every order placed on www.absolutelybabyliss.com
to enable us and all legitimate crime prevention and prosecution authorities
to trace individual users engaging in criminal activities on our website. Every
order is checked with the card issuer to ensure the details you have supplied
match with those on the card issuers database.
All cases of Fraud and attempted Fraud are immediately reported to the Police
for investigation.
Absolutely Babyliss participates in police controlled deliveries to combat online crime.
If you do not wish to be bound by these terms and conditions and/or you
have changed your mind about your purchase, please click the "Cancel Order"
button on our shopping cart. Absolutely Babyliss may amend these terms and conditions from time to time,
and post the new version on the website. When Absolutely Babyliss do so, Absolutely Babyliss
will mention the fact on our home page www.absolutelybabyliss.com. All purchases
from the date of posting onwards will be governed by that new version. You are advised to read (and are responsible for reading) all information
on this website fully. These terms and conditions are subject to the laws and exclusive jurisdiction
of England & Wales.
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The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation
aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.
The regulations also mean that suppliers of equipment like high street shops and internet retailers
must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest
growing waste stream in the UK.
- Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can
cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife
and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items
helps to save our natural finite resources and also reduces the environmental and health risks
associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing
the amount of WEEE going into landfill sites. Absolutely BaByliss is obliged under these regulations
to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new
Electrical or Electronic product from us.
For example, if you were to buy a new pair of straightening irons from us we would accept
your old straightening irons and prevent them going into a landfill site by disposing of them safely.
Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out
wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and
should be disposed of separately from normal household waste so that they can be recycled.
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